- Maintain a friendly, empathetic, and professional attitude when dealing with customers.
- Respond to customer queries quickly and effectively.
- Communicate with customers through multiple channels calls, WhatsApp messages, email, etc..
- Acknowledge and resolve customer issues in a timely manner.
- Understand company products and services thoroughly to answer questions confidently.
- Process customer orders, applications, forms, and service requests.
- Keep accurate records of customer interactions, transactions, feedback, and complaints.
- Coordinate with internal teams whenever needed.
- Provide suggestions to improve customer service processes.
- Perform data entry tasks as assigned.
- Ensure customer satisfaction by delivering reliable and professional support.
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